Two-way texting
Two-way texting lets a practice and its clients send SMS messages back and forth, with the conversation saved on the client record instead of a personal phone.
Two-way texting means clients can reply to your messages and reach the practice by text, and those conversations live in the software rather than on a staff member's phone. It is how modern practices handle reminders, questions, and quick updates without endless phone tag.
The key word is two-way. Plenty of systems can send a reminder. Fewer keep the reply attached to the right client and visible to the whole team.
In OpenVPM, two-way SMS lands in a shared inbox on the client record, so anyone on the team has the full history.
See how OpenVPM does it
OpenVPM is the open-source veterinary PIMS. Free to self-host, with an open API and your data always exportable. The demo is live, no signup.